Delivery Fees

Delivery incurs a flat fee of $50.00 per order Australia wide, no matter how many products are in it. Note: Due to their bulky nature, sand filters and heaters may incur additional fees as they will be shipped with specialized carriers.

 

Tracking of Shipments

When we dispatch your goods, a Tracking Number is emailed to the email address you provided at the time you placed your order. This allows you to track the item at the shipper’s website. Please note that an accurate email address must be provided to be able to track your order.

Acceptance of Delivery

A signature will be required on delivery and if you are not home to receive your parcel, a delivery card will be left in your letterbox informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-delivery. Freight charges paid for the original dispatch and are not refundable. With this in mind, it’s best to supply a work delivery address whenever possible (ensure you can accept them at work).

Delivery Times

Below are the estimated time to arrival in business days once an order is shipped. These times are a guide only.

Australian Pool Products cannot guarantee exact delivery times. Occasionally, some delays may occur from our carriers that we have absolutely no control over. In these circumstances, Pool & Spa Warehouse will not be liable for any delays, expenses or damages incurred.

Destination Sydney NSW VIC QLD SA WA/NT
Business Days 3 – 4 2 – 4 1 – 2 2 – 4 3 – 4 5 – 6